Case Study
Transforming upskilling in hospitality with Rapidmooc
- Hospitality
- Training
- Mystery shopper
Key figures
Thanks to
Alexandra PRIGENT
Co-founder & expert in the management and direction of independent hotels
Kim RICHARD
Co-founder with over 10 years of experience in hospitality, mainly independent, between Paris, Lorraine and the French Riviera
Make Me Glow helps hoteliers enhance quality and training with an innovative, hands-on approach. Through mystery shopper audits and customised training, hotel teams strengthen the guest experience while aligning their skills with each property’s standards and values.
Stepping into the customer’s shoes
Make Me Glow’s mission is to bridge the gap between hotels’ promises and the actual guest experience, using an AI-powered experiential learning method built on 20 years of hands-on expertise.
- Create videos that build confidence with the product, procedures, and customer relationship expectations
- Structure training around targeted skills, including behavioral scenarios
- Equip all teams with professional posture and gestures
Rapidmooc, a video production accelerator
In a fast-evolving industry, where customer expectations shift and technologies constantly redefine standards, adaptability is essential. The integration of a Rapidmooc studio at Make Me Glow has unlocked a wide range of opportunities: immersive training, impactful communication and continuous skills development.
Since its launch in 2023, the studio has supported the team in:
- Designing immersive videos for exclusive training content
- Recruitment campaigns, with dynamic video ads
- Running webinars
- Internal and external communication
“Rapidmooc is like our very own Hollywood studio, turning any idea into an immersive video that's ready to share in no time.”
To create the most realistic immersion possible, the studio’s green screen is used to recreate specific environments and place learners in dynamic, interactive simulations. While improvisation remains key in this context, the built-in teleprompter provides valuable support by highlighting essential keywords during the speech.
- Short videos (30 sec to 1 min) for intros and training teasers
- Longer videos (2 to 3 min)
- Tutorials and guides to help hotel staff master techniques and tools
- Host live webinars
Fast, measurable wins
The adoption of Rapidmooc has boosted Make Me Glow’s efficiency with clear, tangible benefits:
- Reduced video production costs
- Optimised creation time
- Stronger engagement from both learners and hotel partners
Since its installation in the offices, the studio has delivered more than just higher production volumes. It has also raised the bar on quality. Beyond that, it has become a true innovation lab, adapting to Kim and Alexandra’s creativity and bringing their boldest ideas to life.
A new era of hospitality training
As the hospitality industry evolves, innovation has become a key driver of competitiveness. With Rapidmooc, Make Me Glow positions itself at the forefront of this transformation, helping hoteliers move towards a more efficient, interactive and human-centered future.
Looking ahead, Make Me Glow plans to broaden its use of Rapidmooc to support its growth through:
- Workshops and collective masterclasses to bring people together in live sessions
- Wider access to the video booth to multiply users and diversify activities
- Partnerships with a hospitality school to train students in public speaking
Thanks to the passion, expertise, and ingenuity of Kim and Alexandra, who constantly push the boundaries of what the Rapidmooc studio can do, Make Me Glow sees no limits. Every challenge becomes an opportunity, every innovation a catalyst for growth. The future looks bright, fuelled by a bold vision and a determination to reinvent hospitality training.